Privacy Policy

1. Who We Are

Ascentus ("we", "our", or "us") is a digital marketing agency offering web design, SEO, and Meta advertising services. We are based in Calgary, Alberta, Canada. You can reach us at contact@ascentusagency.com.

2. Information We Collect

We collect the following types of personal information when you interact with our website or contact us:

• Contact information: name, email address, phone number
• Business information: company name, website URL, industry
• Communication data: messages you send us through our contact or booking forms
• Usage data: pages visited, time on site, browser type, IP address (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide requested services
• To send you service-related communications, updates, and proposals
• To send you marketing emails about our services, promotions, case studies, and tips — only with your consent or where permitted by law
• To send you SMS/text messages for appointment reminders, follow-ups, or promotional offers — only where you have provided your phone number and consented to receiving texts
• To schedule and conduct discovery calls or consultations
• To improve our website and services through analytics
• To comply with our legal obligations

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

• Consent: Where you have explicitly opted in to receive emails or SMS messages from us
• Legitimate interests: To respond to business inquiries and provide our services
• Contractual necessity: To fulfill services you have engaged us for
• Legal obligation: Where required by applicable law

5. Email & SMS Communications

By submitting your contact information through any form on our website, you may be added to our client communication list. This may include follow-up emails, project updates, and marketing content.

If you provide your phone number, you consent to receiving SMS messages from Ascentus, which may include appointment reminders, service updates, and promotional offers. Message and data rates may apply. Message frequency varies.

You can opt out of email communications at any time by clicking "Unsubscribe" at the bottom of any email or by emailing us at contact@ascentusagency.com.

To opt out of SMS messages, reply STOP to any text message we send. For help, reply HELP or contact us directly.

6. Cookies & Tracking

Our website uses cookies and similar tracking technologies to analyze traffic and improve user experience. This may include third-party tools such as Google Analytics. You can disable cookies through your browser settings; however, some features of our site may not function properly as a result.

7. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service providers: Third-party tools we use to operate our business (e.g., CRM, email platforms, scheduling software, SMS providers)
• Legal authorities: Where required by law or to protect our legal rights

All third-party providers are bound by their own privacy policies and are not permitted to use your data for their own marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you would like us to delete your data, please contact us at contact@ascentusagency.com.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a supervisory authority (e.g., the Office of the Privacy Commissioner of Canada)

To exercise any of these rights, contact us at contact@ascentusagency.com.

10. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: